POLICIES MENU SELECTION & SERVICE The enclosed catering menus are mere suggestions. Our food and beverage experts would be pleased to assist you in customizing a menu to suit your specific requirements. As a note of interest; special dietary alternatives are available for guests with specific requirements (Vegetarian; nut/dairy allergies; etc.) with one week’s advance notice. Our Catering Office must receive final menu selections at least ten business days prior to your function. Prices quoted are for ninety days and are subject to change; thereafter. Due to health regulations and quality concerns, items from the buffet breakfast cannot be served during mid-morning break, and items from lunch buffet cannot be served during afternoon or evening breaks. FOOD AND BEVERAGE CONSTRAINTS Due to liability insurance, Holiday Inn Toronto International Airport must provide all food and beverage items served; with the exception of wedding cakes. The removal of any and all food and beverage from the hotel premises is prohibited. In the event that an exception is made; Holiday Inn Toronto International Airport will not be held responsible for any misfortune resulting from the transportation; refrigeration or preparation of any food or beverage item(s) removed from the premises. TAXES; SERVICE AND OTHER CHARGES All prices listed in this package are subject to harmonized sales tax (currently 13%) and service charge (currently 17%). Performing Rights Charges/SOCAN Fee & Music Licensing Company/RE-SOUND Fee: All events requiring disc jockey services or live entertainment are subject to applicable performing rights & music licensing charges and applicable taxes. This charge is paid to Holiday Inn Toronto International Airport who will forward it to the SOCAN organization and RE-SOUND on your behalf. GUARANTEED NUMBERS A guaranteed number of people attending, and any necessary food and beverage details are required four (4) business days (96 hours) prior to the event. Holiday Inn Toronto International Airport will charge for the number of guaranteed or for the actual number of people served; whichever is greater. Should the final guaranteed number person fall short of the minimum guarantee originally stipulated on the function contract; Holiday Inn Toronto International Airport reserves the right to re-assign a suitable function room; to bill for the minimum guaranteed stipulated and/or to impose a function room rental charge; plus applicable taxes and gratuities. Holiday Inn is prepared to set up 5% above the guaranteed number (to a maximum of 20 people). CANCELLATION AND REFUND POLICY Cancellations within ten (10) working days prior to event will result in 100% (one hundred percent) payment of room rental; plus, contracted food and beverage estimates. Cancellations between eleven (11) twenty-one (21) working days prior to event will result in 50% (fifty percent) payment of room rental; plus, contracted food and beverage estimates. Cancellations twenty-two (22) working days or more prior to event will result in no cancellation penalty. Should the function be cancelled; the deposit becomes refundable only if the Hotel is able to re-sell the contracted space and food and beverage. SHIPPING AND PACKAGES Due to limited storage facilities within the Hotel we are unable to store display materials or show merchandise. Packages for meetings may be delivered to the Hotel no earlier than two (2) working days prior to the date of the function. The following information must be included on all packages to ensure proper delivery. 1) Name of Organization 2) Guest Name 3) Attention Catering or Event Manager (indicate name) 4) Date of Function. Handling charges may be incurred based upon size, weight and storage of conference materials. Client must arrange customs clearance and prepay all duties and taxes for shipment from overseas. Special mailing services are available through the Banquet Department at a nominal fee. Holiday Inn Toronto International Airport | 970 Dixon Road, Toronto, Ontario M9W 1J9 | 416.798.5805 20
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